This document ("How We Use Your Data") is issued by Sakhi Safety AI Technologies (OPC) Private Limited ("Sakhi", "the Company", "we", "us" or "our") and forms part of the suite of user documents governing the Sakhi website, mobile application, wearable safety device and associated services (collectively, the "Platform").
This document is intended to be read together with the Sakhi Privacy Policy, Terms of Use, User Consent and Acknowledgement Form, Grievance Redressal Policy and Safety Policy. In the event of any conflict or inconsistency between this document and the Privacy Policy, the Privacy Policy shall prevail.
The purpose of this document is to provide, in a consolidated and focused manner, a description of how Sakhi uses the Personal Data collected from You, and to help You understand which of Your data enables which feature of the Platform.
The Platform is intended for individuals located in India and aged eighteen (18) years or above. The Platform is designed as a preventive personal safety solution and is not intended to replace emergency services, law enforcement, medical assistance or professional advice.
For the purpose of this document, "You", "Your" and "User" shall mean any individual accessing or using the Platform, including Protectors, and "Personal Data" shall have the meaning assigned under applicable Indian data protection laws, including the Digital Personal Data Protection Act, 2023 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 (collectively, "the said Acts").
Sakhi processes Your Personal Data only for legitimate purposes connected with providing, securing, improving and maintaining the Platform and its safety-related services.
Sakhi processes only such Personal Data as is necessary for the purposes described in this document, and only for such duration as is necessary to fulfil those purposes, subject to legal retention requirements.
Sakhi does not use Your Personal Data for any purpose that is materially different from those described in this document without Your consent, unless permitted or required under applicable law.
Sakhi does not sell, rent, lease, trade or otherwise commercially exploit Your Personal Data. Sakhi does not use Your Personal Data to display third-party advertising to You.
Sakhi does not use Your SOS event details, location history, Protector information, recordings or other safety-related information for advertising, or for training third-party artificial intelligence or large language models.
Sakhi uses Your account and registration information, including Your name, mobile number, email address, login credentials, profile information, account preferences and communication preferences, for the following purposes:
Sakhi uses Your location information as a core component of its safety services, and only where You have granted the requisite location permissions on Your device.
Your location information is used for the following purposes:
Location information may be processed in aggregated, anonymised or de-identified form for the purpose of improving Sakhi's Safety Grid System, Safety Intelligence and risk analysis mechanisms, in a manner that does not identify You individually.
When You activate SOS features through the App or the Sakhi Wearable Device, Sakhi uses the information associated with such event, including account information, the time and date of activation, location information, alert status, Protector details, communication records and verification information, for the following purposes:
Sakhi does not use SOS and safety event information for advertising, marketing or any purpose not directly connected to the provision of safety services or compliance with applicable law.
Sakhi uses the information provided by You in respect of Your Protectors, including Protector name, mobile number, contact information, account-related information, invite code and OTP verification information, communication preferences and records of communications and alerts, for the following purposes:
Where the User is themselves a Protector, Sakhi uses the information collected in that capacity solely for the purpose of enabling Protector features, including receiving alerts, initiating calls to the end user, and viewing information shared by the end user through the App.
Sakhi uses information relating to the Sakhi Wearable Device paired with Your account, including device identification information, pairing information, connectivity status, battery status and technical performance data, for the following purposes:
Sakhi uses communication and recording information, including SMS messages sent on Your instruction to Your Protectors, the police and Nearby Sakhi Users; audio and video recordings initiated by You through the Record feature or automatically initiated during a double-press SOS; voice interactions during the SOS Confirmation call and any speech-to-text transcription of those interactions; and Your communications with Our support team, for the following purposes:
Sakhi does not continuously record, listen to or monitor ambient audio. Audio and video recording is only initiated in connection with a specific safety event or by Your direct instruction.
Sakhi uses area safety ratings and feedback submitted by You through the Rate an area feature for the following purposes:
Aggregated community feedback is processed in a manner that does not identify You individually as the source of any specific rating.
Sakhi uses payment-related information, including Your name, registered mobile number and email address, transaction details, subscription details, order details, payment status and billing information, for the following purposes:
Complete payment instrument details, including card numbers, CVV details, UPI credentials and banking passwords, are handled by third-party payment gateway providers integrated with the Platform, and are not stored on Sakhi's servers. Sakhi's use of payment information is limited to transactional and account-related metadata.
Sakhi uses information relating to Your interaction with the Platform, including feature usage, application performance data, error logs, technical activity records, device model, operating system, application version, IP address, device identifiers, network information and security-related information, for the following purposes:
Sakhi uses Personal Data, including location information, My World information, routine patterns, time-of-day information and general contextual signals available on the device, to personalise Your safety experience and to generate Smart Safety Check-ins, which are personalised contextual prompts sent to You when Sakhi assesses that a check-in adds material value to Your safety.
Sakhi does not use such personalisation to make legal or similarly significant decisions about You without a human review process, and does not use it to profile You for advertising or marketing purposes.
You may adjust or opt out of Smart Safety Check-ins at any time through the App.
Sakhi uses artificial intelligence, machine learning models, automated systems and data analysis technologies to enhance safety features on the Platform. Personal Data may be processed by such technologies for purposes including:
Sakhi does not use Your Personal Data to train third-party large language models or artificial intelligence services outside Sakhi's control.
Where Sakhi's AI-generated output is used to escalate a safety situation to emergency services, a human review step is involved before such escalation, so that no purely automated decision produces a legal or similarly significant effect on You.
Sakhi shares Your Personal Data only to the extent necessary to give effect to the uses described in this document, and only with the following categories of recipients:
The details of Sakhi's sharing practices are set out more particularly in the Sakhi Privacy Policy.
Sakhi retains Your Personal Data only for the duration necessary to give effect to the uses described in this document, or for such longer period as is required under applicable law.
The indicative retention periods applicable to different categories of Personal Data are set out in the Sakhi Privacy Policy. The retention period applicable to each category is aligned with the purpose for which the relevant data is used.
For the avoidance of doubt, Sakhi does not:
Subject to applicable law, including the Digital Personal Data Protection Act, 2023, You have rights in relation to Your Personal Data, including the rights of access, correction, erasure, withdrawal of consent, nomination and grievance redressal.
You may exercise Your rights or raise any query or grievance by contacting the Grievance Officer at the address set out in Clause 19 below.
You may withdraw consent for the processing of Personal Data at any time. Withdrawal of consent may limit or end Your ability to use certain features of the Platform.
You may delete Your Sakhi account at any time by submitting a deletion request at helpsakhi.com/delete-account. On receipt of a valid deletion request, Sakhi shall take reasonable steps to delete or anonymise Personal Data that is no longer required to be retained, subject to a thirty (30) day cooling-off period and to legal retention requirements.
Sakhi may modify or update this document from time to time to reflect changes in Platform features, technological developments, regulatory requirements or operational changes.
The updated document shall be published on the Platform with the revised effective date.
Your continued use of the Platform after such updates shall constitute acknowledgement of the revised document.
Any queries, requests or grievances relating to how Sakhi uses Your Personal Data may be addressed to:
Sakhi shall endeavour to address such queries and grievances within the timelines set out in the Sakhi Grievance Redressal Policy.
Contact us: For any questions, concerns, notices or requests regarding this document or Your Personal Data, You may contact Sakhi at harjot@helpsakhi.com.