1.1. Sakhi Safety AI Technologies (OPC) Private Limited ("Sakhi", "the Company", "we", "us" or "our") is committed to protecting the privacy and security of information entrusted to us by users accessing and using the Sakhi website, mobile application, wearable safety device and associated services (collectively, the "Platform").
1.2. For the purposes of applicable data protection laws, Sakhi acts as the Data Fiduciary and is responsible for ensuring that personal data is processed in accordance with applicable law.
1.3. This Privacy Policy explains the manner in which Sakhi collects, processes, uses, stores, shares and protects Your personal information when You access or use the Platform.
1.4. The Platform has been developed as a preventive personal safety solution designed to assist users through safety alerts, emergency communication, location-sharing features, safety insights, risk indicators, AI-assisted tools and wearable device integration.
1.5. The Sakhi Platform is intended for users located in India. It is not directed at, or designed for, individuals located in any other countries unless explicitly mentioned. We do not knowingly offer the services of the Platform to such other individuals.
1.6. For the purpose of this Privacy Policy, "You", "Your" and "User" shall mean any individual accessing or using the Platform, including Protectors (more particularly described in Clause 8 herein), and "Personal Data" shall have the meaning assigned under applicable Indian data protection laws, including the Digital Personal Data Protection Act, 2023 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 (the "said Acts").
1.7. This Privacy Policy shall be read together with Sakhi's Terms of Use and other applicable policies governing Your use of the Platform, as and when made available on the Platform.
2.1. By accessing, registering on, or using the Platform, You acknowledge that You have read, understood and consented to the collection and processing of Your information in the manner described in this Privacy Policy.
2.2. Certain features of the Platform, including SOS alerts, location sharing, Protector notifications, Safety Grid System features and wearable device connectivity, require access to specific permissions and information from Your device.
2.3. If You do not agree with the collection or processing practices described in this Privacy Policy, You may choose not to use the Platform or may disable specific permissions. However, disabling certain permissions may restrict or prevent certain safety features from functioning, and in turn hamper the effectiveness and/or functioning of the Platform.
2.4. Sakhi processes personal information only for legitimate purposes connected with providing, securing, improving and maintaining the Platform and its safety-related services. The extent of such personal information collected, processed and stored, and the manner in which such collection, processing and storage shall take place, has been described more particularly in the subsequent clauses of this Privacy Policy.
3.1. Sakhi collects information that You voluntarily provide, information generated through Your use of the Platform, and information automatically collected through Your device and associated technologies when You use the Platform. Such information is collected to verify Your identity, create and manage Your account, provide access to Platform features and maintain security.
3.2. The information collected may be shared only to such limited extent by Sakhi, with the Protectors selected by You, the emergency service providers (where escalation is required), the Sakhi Response Hub and nearby Sakhi user(s) wherever applicable or required. The purpose of collecting such information is to meet the vision of Sakhi being a preventive safety application, and to provide support promptly in cases of emergency. No information shall be collected without Your express consent and/or permission, and only such information for which such consent is made expressly available shall be collected, processed and/or stored. The Platform shall provide a separate Consent Form before You begin the use of the Platform, listing all kinds, manners and methods of collection, processing and storage of personal information, prior to collection of any personal or other information.
3.3. Sakhi collects only such personal data which is necessary for providing, securing and improving the Platform and its safety features. Sakhi does not collect information unrelated to the operation of the Services.
3.4. You are responsible for ensuring that all information provided by You is accurate, complete and updated.
3.5. The categories of information collected have been specified in the subsequent clauses.
4.1. The Sakhi Platform is intended for individuals who are eighteen (18) years of age or above. Sakhi does not knowingly permit persons below eighteen (18) years of age to create accounts or use safety services requiring personal data.
4.2. By creating, registering and/or accessing an account on the Platform, You represent and warrant that You are eighteen (18) years of age or above and are legally capable of using the Platform.
4.3. You shall be solely responsible for ensuring that You meet the applicable age requirement before accessing or using the Platform. Sakhi shall not be responsible for any access, use, registration or information submitted by any individual who has falsely represented their age or eligibility to use the Platform.
4.4. When You create an account or use the Platform, Sakhi may collect information including:
5.1. Location information is a core component of Sakhi's safety services. Where You grant permission, Sakhi may collect, process and use location information from Your device.
5.2. Sakhi only collects Your device-based location coordinates where You have enabled location permissions or activated location-based safety features. Any other location-related information displayed or used through the Platform, including current location, GPS coordinates, precise and/or live location, location history generated during safety features and route-related information, may be derived or generated from such coordinates, third-party mapping services, publicly available information and Sakhi's proprietary analysis methods.
5.3. Location information may be processed for purposes including enabling SOS alerts, sharing Your location with Your selected Protectors, assisting emergency escalation, providing safety notifications, generating location-based safety insights and improving Platform functionality.
5.4. Sakhi does not separately collect additional location information beyond what is necessary for providing and improving the safety-related features of the Platform, unless required for a specific feature and disclosed to You in accordance with this Privacy Policy.
5.5. Where You use any navigation, route assistance or location-based safety feature available through the Platform, Sakhi may process information relating to Your route, movement, travel pattern, destination inputs, location history and navigation interactions. Such information may be used to provide location-based safety assistance, improve route suggestions, generate Safety Intelligence, identify safety-related patterns and improve the functionality and reliability of the Platform.
5.6. You acknowledge that navigation and route-related information depend on multiple factors including device capability, GPS availability, network connectivity, mapping services and external conditions, and therefore Sakhi does not guarantee that any route suggestion represents the safest or most appropriate route in every situation.
5.7. Certain safety features may require location access even when the application is running in the background, where permitted by Your device settings and operating system. Location accuracy depends on various external factors including GPS availability, device settings, internet connectivity, mobile networks, environmental conditions and third-party location service providers. Sakhi does not guarantee that location information will always be accurate, uninterrupted or available in real time.
5.8. Certain location information may be processed in an aggregated, anonymised or de-identified manner to improve Sakhi's safety intelligence systems, mapping features, Safety Grid System and risk assessment mechanisms.
5.9. Aggregated location-based insights generated by Sakhi shall not be intended to identify You personally unless such identification is necessary for providing a requested service, responding to an emergency, complying with law, or protecting the rights and safety of users.
5.10. Sakhi may use location trends, movement patterns and area-level information to identify general safety patterns and generate risk indicators. Such analysis does not represent real-time surveillance of any individual.
6.1. When You activate SOS features through the App or Sakhi Wearable Device, Sakhi may collect and process information necessary to facilitate the safety response.
6.2. Such information may include:
6.3. Depending upon the SOS trigger selected:
6.4. During a verified emergency event, Sakhi may share relevant information including Your identity, location and emergency details with emergency responders or authorised authorities where necessary.
6.5. The Sakhi Response Hub may involve automated systems and/or trained personnel reviewing limited information only for the purpose of verifying and managing safety alerts.
6.6. SOS information is processed solely for safety, emergency assistance and Platform operation purposes and is not sold or commercially exploited.
6.7. You acknowledge that emergency response depends upon several factors beyond Sakhi's control, including network availability, device functionality, third-party systems and response by external parties.
7.1. Certain information processed by Sakhi, including precise location information, SOS event details, emergency-related information and any audio or other information collected during an activated safety feature, may be personal in nature and may have a heightened impact on Your privacy.
7.2. Sakhi does not continuously record, listen to or monitor ambient audio. Any audio-related information, if collected during a safety event, is processed only for emergency verification, response assistance and related safety purposes.
7.3. Sakhi processes such information only for legitimate purposes connected with providing, maintaining and improving its safety services, including SOS activation, emergency assistance, Protector alerts, safety verification, response coordination and Platform security.
7.4. Such information is collected and processed only where You have provided the necessary permissions or consent through the Platform, except where processing is required or permitted under applicable law.
7.5. Sakhi applies appropriate technical, organisational and administrative safeguards to protect such information from unauthorised access, misuse, disclosure or alteration, as further described in this Privacy Policy.
7.6. You acknowledge that certain safety features may not function effectively if required permissions, including location or device permissions, are withdrawn or disabled.
8.1. The Platform allows You to add trusted contacts ("Protectors") who may receive safety alerts initiated by You.
8.2. A Protector joins by invitation only. A Protector cannot watch over, monitor or access the information of any end user who has not invited them. A Protector sees only such information as the inviting end user chooses to share through the Platform.
8.3. A Protector may be associated with one or more end users. Each association is independent, and a Protector accesses information only in respect of the end user or end users who have invited and retained them, and sees only what the end user shares with them through the app.
8.4. Where You add a Protector, Sakhi may process:
8.5. You confirm that You have informed the Protector that their information is being shared with Sakhi for safety communication purposes.
8.6. In case the User is a Protector, Sakhi may request access to certain permissions on Your device to provide the Protector features. These permissions may include, but are not limited to:
8.7. The permissions requested are used only for enabling, maintaining and improving the Protector features. You may manage or withdraw these permissions through Your device settings at any time, subject to the resulting limitations on functionality.
8.8. Protector information is used only for providing safety notifications and associated Platform functionality. Sakhi is not responsible for the actions, decisions or response of any Protector receiving an alert.
9.1. A Protector, when added by invitation by a User, shall be required to complete OTP-based verification through the contact details provided by such Protector before being granted access to any safety-related information shared through the Platform. Such verification is intended to confirm control over the registered mobile number and enable secure access to the Protector functionality. Sakhi does not independently verify the identity, background, relationship or personal details of any Protector added by a User.
9.2. The User shall be solely responsible for selecting, inviting and managing Protectors and shall ensure that such person is informed and consents to receiving safety alerts and information shared through the Platform. Sakhi shall not be responsible for any act, omission, misuse or failure to respond by any Protector.
9.3. For the functionality of the App, a Protector might access the following information related to the end user:
9.4. Such information is accessible to the Protector to assess the status of the end user's safety, to be sent safety notifications where needed, and for Platform functionality.
9.5. The Protector is not an agent, employee or representative of Sakhi. Sakhi plays no part in the actions, inactions, decisions or responses of any Protector upon accessing such information at any given time. All such actions and their consequences shall remain the sole responsibility of the concerned Protector.
10.1. The Sakhi Wearable Device is a small Bluetooth wearable that can raise an SOS without the user having to touch or reach their phone. Such wearable may be in the form of everyday objects, making it a discreet wearable that can be easily carried everywhere by the user.
10.2. The Device functions in connection with the Sakhi mobile application installed on the User's paired mobile device and relies on the Bluetooth connection between the Device and such mobile device to transmit safety alerts.
10.3. While the User may not be required to reach or operate the mobile phone at the time of triggering an SOS through the Device, the Device must remain within the effective Bluetooth transmission range of the paired mobile device for the alert to be successfully communicated. The effective range may vary depending on environmental conditions, physical obstructions, device compatibility, battery levels, Bluetooth functionality and other technical factors. Under ideal open conditions, the approximate transmission range may extend up to 100 metres; however, Sakhi does not guarantee uninterrupted connectivity or successful transmission in every situation.
10.4. The User is responsible for ensuring that the Device remains paired, charged, connected and used in accordance with the instructions provided by Sakhi.
10.5. If You use the Sakhi Wearable Device, Sakhi may collect information necessary for pairing, authentication, operation and maintenance of the Device.
10.6. Such information may include:
10.7. Device information is used to ensure proper functioning, improve reliability and provide technical support.
10.8. The Sakhi Wearable Device is not designed or intended to function as a surveillance device, medical device or law-enforcement equipment.
11.1. To provide certain features of the Platform, Sakhi may request access to specific permissions available on Your device. These permissions may include, but are not limited to:
11.2. The permissions requested by Sakhi are used only for enabling, maintaining and improving the functionality of the Platform and its safety-related features.
11.3. Sakhi may automatically collect technical information generated through Your use of the Platform, including device model, operating system, application version, IP address, device identifiers, network information, crash reports, performance and diagnostic information.
11.4. Such information may be used for improving Platform performance, detecting technical errors, maintaining security, preventing misuse and/or providing technical support.
12.1. Sakhi may provide location-based safety information through its proprietary preventive safety risk intelligence system (the "Safety Intelligence Engine"), which generates location-based insights and risk indicators displayed to Users through Sakhi's Safety Grid System (the "Safety Grid" or the "Safety Grid System").
12.2. The Safety Grid is a user-facing representation of safety-related information, including area-level risk classifications, indicators or related safety insights, generated through the Safety Intelligence Engine. The Safety Intelligence Engine comprises Sakhi's proprietary methodologies, analytical frameworks, assessment parameters, data processing techniques, models and internal mechanisms used to analyse and generate such safety-related outputs.
12.3. The Safety Grid and the safety indicators provided through the Platform are intended to support user awareness and informed decision-making only. They do not constitute a guarantee of safety, prediction of future incidents, or assurance that any location is free from risk.
12.4. The Safety Grid System may divide geographical areas into defined map-based units or grid zones and analyse available information to generate safety indicators. Based on such analysis, certain areas may be categorised as Low-risk zones, Medium-risk zones or High-risk zones.
12.5. Safety Grid information may be used to provide:
12.6. Sakhi may use location-related information, route information and area-level data to improve its Safety Grid System, risk indicators and safety recommendations.
12.7. Safety classifications, route suggestions and location-based alerts are generated for assistance and awareness purposes only and should not be interpreted as a guarantee of safety, absence of risk or prediction of future events.
12.8. The Safety Grid System may use multiple sources of information, including but not limited to publicly available information, government reports and publications, surveys, safety-related datasets, user-generated information, technology-based analysis and Sakhi's proprietary assessment methodologies.
12.9. The algorithms, assessment criteria, data evaluation processes, internal parameters, weighting mechanisms and methodologies used to generate Safety Grid classifications constitute confidential and proprietary information of Sakhi. Sakhi shall not be required to disclose the internal methodology, proprietary models or source evaluation mechanisms used to generate Safety Grid information.
12.10. Safety conditions may change due to various factors such as time, public events, environmental conditions, local circumstances and other external factors beyond Sakhi's control.
12.11. Users shall exercise independent judgement and shall not rely solely on Safety Grid information while making safety-related decisions.
12.12. You acknowledge that real-world conditions may change after information is generated and therefore the Platform may not always reflect immediate changes in circumstances.
12.13. You acknowledge and agree that no application, website, software platform, wearable device or safety service can guarantee absolute safety or prevent the occurrence of any unlawful act, accident, threat or adverse event. Sakhi is designed as a preventive personal safety tool intended to assist You in raising alerts, sharing information and accessing safety-related features. However, the Platform does not guarantee that any incident, harm, injury, loss, crime or emergency situation will be prevented, or that assistance, response or intervention will always be available, immediate or successful.
12.14. Your use of the Platform, Sakhi Wearable Device or any safety feature does not replace Your own judgement, precautionary measures or the need to contact appropriate emergency authorities where required.
13.1. Where You purchase any product, subscription, service or other offering through the Platform, Sakhi may process certain information required to facilitate and complete such transaction. Such information may include:
13.2. Sakhi does not directly store or process complete payment instrument details such as card numbers, CVV details, UPI credentials or banking passwords. Payments may be processed through third-party payment gateway providers integrated with the Platform.
13.3. When You initiate a payment, the relevant payment gateway provider may collect and process certain financial and transaction-related information in accordance with its own privacy policy and applicable laws.
13.4. You acknowledge that Sakhi does not control the independent processing activities of third-party payment providers and shall not be responsible for any unauthorised use, disclosure or security incident occurring within such third-party systems.
13.5. Transaction records may be retained by Sakhi for such period as required for accounting, taxation, dispute resolution, fraud prevention and compliance with applicable laws.
13.6. You represent and warrant that any payment information provided by You belongs to You or that You are legally authorised to use such payment method.
14.1. Sakhi may use artificial intelligence, machine learning models, automated systems and data analysis technologies to provide enhanced safety features. Such technologies may be used for generating:
14.2. AI-based processing may analyse information including:
14.3. The Sakhi app also includes an AI-powered safety companion and chat assistant. When You interact with these features, the content of Your messages and the relevant context (such as time of day and general location risk) are processed to generate a response. Sakhi may also build a personalised safety baseline from Your routine patterns in order to detect unusual deviations.
14.4. The Sakhi AI companion processes Your messages and contextual signals to provide safety guidance. Sakhi may also analyse Your routine movement patterns to build a personalised baseline, so that significant deviations can be flagged as a possible safety concern. This profiling is used only for Your safety. It does not by itself produce a legal or similarly significant decision about You, and a human reviewer is involved before any escalation to emergency services.
14.5. You acknowledge that AI-generated information is provided only as a supportive tool and may not always be accurate, may contain errors or limitations, does not predict future events, does not replace emergency services and does not constitute professional advice.
14.6. You acknowledge that decisions based on AI-generated information remain Your responsibility.
15.1. When You access or use the Platform, Sakhi may automatically collect certain information necessary for providing, securing and improving the Services. Such information may include:
16.1. Sakhi processes Your personal information for legitimate purposes connected with providing and improving the Platform.
16.2. Your information may be used for the following:
16.3. Sakhi does not sell, rent, lease or trade Your personal information to third parties. We do not use Your SOS data, location history or Protector list for advertising.
17.1. Sakhi may share Your information only where necessary for providing the Platform, ensuring safety, complying with legal obligations or protecting the rights and security of users.
17.2. Information may be shared with:
17.3. Sakhi does not disclose personal information for unrelated commercial purposes.
17.4. Where third-party service providers process information on Sakhi's behalf, such processing shall be limited to providing the relevant service.
18.1. The Platform may integrate with third-party services including mapping services, cloud infrastructure providers, communication platforms, payment gateways, app stores and analytics services.
18.2. Such third parties may process information independently according to their own privacy policies and terms. Sakhi does not control the privacy practices, security measures or availability of third-party services. Users are advised to review applicable third-party privacy policies before using integrated services.
18.3. Google User Data and Sign-In with Google. The Sakhi App allows You to create an account and sign in using Your Google Account through Google OAuth. If You choose to sign in with Google, Sakhi receives limited basic profile information from Your Google Account, namely Your name, Your email address and, where available, Your profile picture. Sakhi does not receive Your Google password and does not access Your Gmail, Google Drive, Google Contacts, Google Calendar or any other Google service or content.
18.4. Sakhi accesses and uses this Google user data solely to authenticate Your identity, create and maintain Your Sakhi account, and identify You within the Platform, including to Your Protectors during safety events. Sakhi does not use Google user data for advertising, does not sell Google user data, and does not share Google user data with any third party except as described in this Privacy Policy for providing the Platform's services or as required by law.
18.5. Google user data received by Sakhi is stored securely in accordance with Clause 21 of this Privacy Policy, is retained in accordance with Clause 22, and is deleted when You delete Your account in accordance with Clause 23.
18.6. Sakhi's use and transfer of information received from Google APIs to any other application will adhere to the Google API Services User Data Policy, including the Limited Use requirements.
18.7. You may revoke Sakhi's access to Your Google Account at any time through Your Google Account security settings at myaccount.google.com/permissions. Revoking access does not by itself delete Your Sakhi account; account deletion is governed by Clause 23.
19.1. Sakhi provides technology-enabled safety features intended to assist Users in raising alerts, sharing relevant information and facilitating communication with Protectors, emergency service providers and, where applicable, Nearby Sakhi Users. However, Sakhi does not operate, control or guarantee the actions, availability, response time, decision-making or performance of any third-party service, including police authorities, government agencies, emergency responders, healthcare providers, Protectors or Nearby Sakhi Users.
19.2. You acknowledge that any communication, alert transmission or escalation through the Platform does not constitute a guarantee that Protectors, emergency service providers, Nearby Sakhi Users or any other third party will receive, acknowledge, respond to or act upon such alert. Sakhi shall not be responsible for any delay, failure, refusal, inadequacy or nature of response provided by any of the above parties.
19.3. Where alerts are shared with Nearby Sakhi Users, You acknowledge that such individuals are independent third parties and not employees, agents, representatives or emergency personnel of Sakhi. Sakhi does not verify, supervise or control the actions, availability, willingness or ability of Nearby Sakhi Users to respond. Sakhi shall not be liable for any act, omission, response or failure to respond by any Nearby Sakhi User.
19.4. You remain responsible for exercising Your own judgement and contacting appropriate emergency authorities directly where You believe immediate assistance is required.
20.1. When You communicate with Sakhi through support channels, in-app chat or other communication methods, Sakhi may collect and store such communications.
20.2. Such information may be used for responding to queries, resolving disputes, improving customer support, maintaining safety records and preventing misuse.
20.3. If You interact with an AI-assisted support feature, You acknowledge that responses may not always be accurate and should not be treated as professional, legal, medical or emergency advice.
21.1. Sakhi takes reasonable technical, organisational and administrative measures to protect Your personal information against unauthorised access, misuse, alteration, disclosure, loss or destruction.
21.2. Security measures implemented by Sakhi may include:
21.3. Sakhi limits access to personal information only to those persons, employees or service providers who require such access for legitimate operational purposes.
21.4. While Sakhi takes reasonable steps to protect information, You acknowledge that no method of electronic storage, transmission or processing is completely secure. Accordingly, Sakhi does not guarantee that personal information will remain completely protected from every possible security threat, especially those beyond Sakhi's reasonable control. You are responsible for maintaining the confidentiality of Your account credentials, device access and login information, and must immediately notify Sakhi if You suspect any unauthorised access.
21.5. In the event of a personal data breach that affects You, Sakhi shall notify You and the Data Protection Board of India as required under the said Acts.
22.1. Storage and Cross-Border Transfers: Your information is stored on secured cloud infrastructure. Some of our service providers may store or process data on servers located outside India. Where cross-border transfers occur, we ensure they are conducted strictly in accordance with the said Acts, utilising secure transfer mechanisms and partnering only with service providers who offer appropriate administrative, technical and physical safeguards.
22.2. Retention and Erasure Principle: We retain Your personal data only for as long as necessary to fulfil the specific purposes for which it was collected, or to comply with applicable statutory legal obligations. Once the purpose for data collection is fulfilled or consent is withdrawn, we initiate our data erasure process to permanently delete, de-identify or anonymise Your data across our active systems and third-party processors, subject to the retention schedules detailed below.
22.3. Indicative Retention Schedule: To balance Your right to privacy with our operational, safety and legal compliance requirements, we adhere to the following retention periods:
| Data category | Retention period | Purpose |
|---|---|---|
| Account and profile data | Active account lifespan + 30 days | Retained to maintain Your active account. Upon a deletion request, a 30-day cooling-off period applies, allowing You to reactivate Your account if desired. After 30 days, core profile data is permanently purged or anonymised. |
| SOS, safety event logs and location history | 12 months | Mandated under the DPDP Rules and CERT-In guidelines to maintain system security logs, audit trails and data processing history for safety-critical platforms. |
| SOS audio recordings | 30 days | Retained for immediate post-incident verification, dispute resolution and emergency evaluation. Files are automatically purged after 30 days, unless a specific file is placed on a legal hold due to an ongoing law enforcement investigation. |
| Payment and transaction records | 8 years | Retained to comply with mandatory financial and statutory requirements under Indian tax laws, including the Companies Act, 2013 and the GST Act. |
22.4. Technical Execution of Erasure: When data reaches the end of its retention period, or when an account is fully deleted (following the 30-day cooling-off window), we remove Your personal identity attributes from our active databases. Any historical, transactional or telemetry data that we are legally required to keep is strictly isolated, encrypted and pseudonymised (linked only to a random, non-identifiable surrogate key) to prevent it from being traced back to You.
22.5. Sakhi retains personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, including providing Platform services, maintaining safety records, resolving disputes, preventing misuse and complying with legal obligations or other purposes mentioned hereinbefore.
22.6. Certain information may continue to be retained where required under applicable law or for legitimate business purposes.
23.1. You may withdraw consent provided for processing of personal information by contacting Sakhi or through available Platform settings.
23.2. Withdrawal of consent may affect Your ability to access certain features of the Platform, including safety features requiring location, communication or device permissions.
23.3. You may request deletion of Your account and associated personal information subject to applicable legal requirements. You can submit a deletion request at any time at helpsakhi.com/delete-account.
23.4. Upon receiving a valid deletion request, Sakhi shall take reasonable steps to delete or anonymise information that is no longer required to be retained. Certain records may be retained where necessary for the purposes mentioned in this Policy.
24.1. Subject to applicable laws, including the Digital Personal Data Protection Act, 2023, You may have rights relating to Your personal information, including:
24.2. Requests relating to Your personal information may be submitted to Sakhi through the contact details provided in this Privacy Policy.
24.3. Sakhi may require verification of identity before processing requests relating to personal information.
25.1. The Sakhi Platform is intended for individuals who are eighteen (18) years of age or above. Sakhi does not knowingly permit persons below eighteen (18) years of age to create accounts or use safety services requiring personal data.
25.2. Sakhi does not knowingly collect personal information from children below the legally applicable age.
25.3. If Sakhi becomes aware that personal information of a child has been collected, Sakhi may take appropriate steps including deletion of such information.
26.1. You acknowledge that the Platform uses technology-based systems, third-party services and external data sources to provide safety assistance. Accordingly, Sakhi does not guarantee that:
26.2. The Platform is intended to support personal safety awareness and communication and does not replace emergency services, law enforcement, medical assistance or professional advice.
26.3. You remain responsible for exercising Your own judgement and taking appropriate safety measures.
27.1. Information generated through Sakhi's systems, including Safety Grid classifications, risk indicators, analytical outputs, AI-generated insights and safety recommendations (collectively, "Safety Intelligence"), is proprietary to Sakhi.
27.2. You shall not copy, extract, scrape, reverse engineer, reproduce, commercially exploit, redistribute and/or use Safety Intelligence to create competing products or services.
27.3. The collection, processing and analysis methodologies used by Sakhi constitute confidential business information and intellectual property of Sakhi.
28.1. Sakhi may modify or update this Privacy Policy from time to time due to changes in Platform features, technological developments, regulatory requirements and/or operational changes.
28.2. The updated Privacy Policy shall be published on the Platform with the revised effective date.
28.3. Your continued use of the Platform after such updates shall constitute acknowledgement of the revised Privacy Policy.
29.1. In accordance with applicable laws including the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023, any privacy-related concerns, complaints or requests may be addressed to:
29.2. Sakhi shall endeavour to address grievances within the timelines prescribed under applicable law.
Contact us: For any questions, concerns, notices or requests regarding this Privacy Policy or Your personal information, You may contact Sakhi at harjot@helpsakhi.com.