1.1. We ship across India to all serviceable pincodes via our courier partners (including Delhivery and Shiprocket-managed carriers). If your pincode is not serviceable, we will contact you within 2 business days with alternatives or a full refund.
1.2. We currently do not ship outside India.
2.1. Shipping is free on all device orders. The price you see at checkout is the complete amount payable.
3.1. Orders are shipping now and are dispatched in the sequence they were received. Tracking details are shared by email and SMS at dispatch.
3.2. You will receive an email and SMS with your tracking link at dispatch. Typical delivery after dispatch: 2–4 business days for metro cities, 4–7 business days elsewhere.
3.3. If dispatch is delayed beyond the communicated window, we will notify you proactively, and you may cancel for a full refund at any time before dispatch.
4.1. Orders are delivered to the address provided at checkout. Please ensure it is complete and reachable; couriers attempt delivery up to three times.
4.2. If a shipment is returned to us as undeliverable, we will contact you to reattempt (free, once) or refund the order minus courier return charges actually incurred.
4.3. Risk in the goods passes to you on delivery. Title passes on full payment.
5.1. If your package arrives visibly damaged, please refuse delivery if possible, or photograph it and write to us within 48 hours of delivery at support@helpsakhi.com. We will ship a replacement at no cost.
6.1. Sakhi Safety AI Technologies (OPC) Private Limited, Mohali, Punjab, India · support@helpsakhi.com. For grievances, see our Grievance Redressal Policy.