1.1. You may cancel your order within 24 hours of placing it, provided it has not yet been dispatched, for a full refund — no questions, no charges.
1.2. To cancel, use the form at helpsakhi.com/cancel, or email support@helpsakhi.com from the email used at checkout, with your order number.
2.1. Approved refunds are initiated within 2 business days and returned to your original payment method via Razorpay. Banks typically take 5–7 business days to credit; some card issuers may take up to 10.
2.2. We will email you when the refund is initiated, with the payment reference.
3.1. Damaged, defective, or dead-on-arrival devices: notify us within 7 days of delivery and we will replace the device free of charge, including pickup. If a replacement is not available, we will refund in full.
3.2. Because Sakhi is a personal safety device intended for emergency use, we do not accept change-of-mind returns on opened or used devices. Unopened devices in original sealed packaging may be returned within 7 days of delivery for a refund minus reverse-shipping charges actually incurred.
4.1. Every Sakhi device carries a 1-year limited warranty against manufacturing defects from the date of delivery.
4.2. Warranty covers repair or replacement at our discretion. It does not cover physical damage, water damage beyond the IP65 rating, battery wear, or unauthorised modification.
5.1. The first year of the Sakhi app subscription included with your device is activated when you set up the app, and has no separate cash value if unused.
5.2. Subscriptions purchased later through app stores are governed by the respective store's refund policies.
6.1. support@helpsakhi.com · we respond within one business day. For escalations, see our Grievance Redressal Policy.