Terms of Use

Last updated: 1 June 2026

These Terms of Use ("Terms") are an agreement between You and Sakhi Safety AI Technologies (OPC) Private Limited ("Sakhi", "the Company", "we", "us", or "our(s)" as the context requires) governing Your access to and use of Sakhi's preventive personal safety products, software and services with the characteristics and features described on www.helpsakhi.com ("Website") and any related mobile or software applications, including the Sakhi mobile application ("App"), and any wearable safety device sold by Sakhi (the "Sakhi Wearable Device" or "Device") (the Website, App, Device and related online tools, services and features referred to collectively as the "Platform"). The Platform is owned and operated by Sakhi Safety AI Technologies (OPC) Private Limited, a one-person private limited company incorporated under the Companies Act, 2013, having its registered office at SCF 60, Phase 2, Chandigarh Sector 55, S.A.S. Nagar (Mohali), Rupnagar 160055, Punjab, India.

As used herein, "You" and "Your(s)" refers to any individual who accesses or otherwise uses the Platform. Your use of the Platform is also subject to our Privacy Policy, which covers how we collect, use, share, and store Your personal information, as well as any additional policies and terms provided by us to You from time to time.

The Platform is intended for users located in India. It is not directed at, or designed for, users outside India, and the Services may not be available, supported or lawful in jurisdictions other than India. If You access the Platform from outside India, You do so on Your own initiative and are responsible for compliance with applicable local laws.

Your consent

Safety disclaimer and release

Your use of the Platform

The Sakhi Website is open to anyone who visits it. The Sakhi App and the safety Services (including SOS, location-sharing with Protectors, the Sakhi Response Hub and any personalised safety insights) require You to create a user account ("User Account") and sign in. These Terms apply to all use of the Platform, whether or not You have created a User Account.

In these Terms, references to the "Services" include all features made available through the App and the User Account, whether free or paid.

Your representations and warranties

When You access the Platform, You hereby represent and warrant that:

1. You are at least 18 (eighteen) years of age and have reached the age of majority under the laws of India;
2. You are capable of entering into and performing legally binding contracts under the Indian Contract Act, 1872;
3. All information which You provide is accurate, up to date, truthful and complete; and
4. Your use of the Platform shall at all times be strictly in accordance with applicable laws.

The Platform is not intended for, and may not be used by, persons below 18 years of age. We do not knowingly collect personal data from individuals below 18 years of age. If we become aware that we have collected personal data from a person below 18 without the verifiable consent of a parent or lawful guardian, we will delete such data in accordance with the Digital Personal Data Protection Act, 2023.

If You are accessing the Platform on behalf of another individual or a legal entity, You further represent and warrant that You have the full right, legal power and actual authority to bind such individual or entity to these Terms.

Restrictions on use

You further represent, warrant and assure that You shall not engage in any activity, host, display, upload, modify, publish, transmit, store, update or share any information or content that:

1. Belongs to another person and to which You do not have any right;
2. Is defamatory, obscene, pornographic, paedophilic, invasive of another's privacy (including bodily privacy), insulting or harassing on the basis of gender, libellous, racially or ethnically objectionable, relating to or encouraging money laundering or gambling, or otherwise inconsistent with or contrary to the laws in force;
3. Is harmful to children;
4. Infringes any patent, trademark, copyright or other proprietary right;
5. Violates any law for the time being in force, including the Information Technology Act, 2000, the Bharatiya Nyaya Sanhita, 2023, or the Digital Personal Data Protection Act, 2023;
6. Deceives or misleads the addressee about the origin of the message, or knowingly and intentionally communicates any information that is patently false or misleading in nature but may reasonably be perceived as a fact;
7. Impersonates another person or entity, or falsely states or misrepresents Your affiliation with a person or entity;
8. Accesses or uses the account of another user without permission;
9. Threatens or compromises the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign States, or public order, or causes incitement to the commission of any cognisable offence, or prevents the investigation of any offence;
10. Contains a software virus, trojan, spyware or any other computer code, file or program that is malicious or designed to interrupt, destroy or limit the functionality of any computer resource;
11. Attempts to gain unauthorised access to the Platform, the server on which the Platform is stored, or any server, computer or database connected to the Platform;
12. Violates our policies or guidelines as updated from time to time;
13. Constitutes a form of deceptive advertising; or
14. Asserts or implies that Your content is in any way sponsored or endorsed by us, when it is not.

You further agree that You shall not use the Platform to track, monitor, stalk, harass, surveil or locate any other person without that person's knowledge and consent, and shall not trigger false, malicious or test SOS alerts in any manner that could waste emergency resources or alarm others.

You also acknowledge and agree that any safety insights, risk indicators, area-level risk scores, route guidance, or other intelligence generated by the Platform (collectively, "Safety Intelligence") is provided for Your personal, non-commercial use only. You shall not copy, scrape, extract, re-sell, redistribute, publish, share with any third party, or make available to any other application or service any Safety Intelligence, in whole or in part. Safety Intelligence is proprietary to Sakhi and is not intended for further distribution.

Your User Account

To establish a User Account, You may be required to provide Sakhi with certain personal information, including without limitation Your first and last name, e-mail address and mobile number, that may be used to identify You as an authorised user of the Services. You agree to supply accurate information when requested and to update that information promptly if it changes. Sakhi reserves all rights to pursue legal action against persons who misrepresent personal information or who are otherwise untruthful about their identity, and to suspend or cancel User Accounts registered with inaccurate or incomplete information.

Login information

During the registration process, or in connection with certain features or products available through the Services, You may be required to select credentials, including but not limited to a username, password and/or one-time passwords delivered to Your registered mobile number or email (collectively, "Login Information"). It is important that You keep Your Login Information confidential. You may not share or transfer Your User Account or Login Information with anyone other than as expressly set forth in these Terms. You are responsible for protecting the confidentiality of Your Login Information and for all use of Your User Account accessed with it, including purchases, whether or not authorised by You. Any unauthorised access, use, distribution or transfer of Your User Account or Login Information may result in suspension, termination or cancellation of Your User Account and Your access to and use of the Services.

Security of Your User Account and Login Information

If You suspect that someone else has access to Your User Account, Your phone or Your Sakhi Wearable Device without Your permission, that is treated as a "breach of security" under these Terms. This includes, for example, situations where:

• Your phone has been lost or stolen while You were signed in to the Sakhi App;
• Your password or login credentials have been shared with another person, guessed, or have otherwise come into someone else's hands;
• Your registered mobile number has been swapped or ported without Your authorisation;
• Someone has used Your unlocked phone or Sakhi Wearable Device without Your permission;
• You notice activity on Your User Account that You did not initiate, such as logins from an unfamiliar device or location, changes to Your Protector list, or alerts You did not trigger.

If a breach of security occurs or You suspect one, You agree to:

• Notify Sakhi immediately at support@helpsakhi.com, from a device You trust;
• Change Your password and secure Your device, where You are safely able to do so;
• Inform Your Protectors directly, so that they are aware that any recent alerts may not have been genuine;
• Where applicable, contact Your bank and Your mobile network operator (for example, in cases of SIM-swap or financial misuse), and consider filing a report with Your local police or at cybercrime.gov.in.

Once We are notified, We will take reasonable steps to protect Your User Account, which may include:

• Signing You out of all active sessions and temporarily locking Your User Account;
• Resetting Your Login Information, which may require You to verify Your identity and provide new credentials;
• Suspending SOS, location-sharing and other safety functions on Your User Account until Your access is verified, so that they cannot be misused against You or against the Sakhi community;
• Reviewing recent activity on Your User Account and sharing relevant information with You;
• Where We have reasonable grounds to believe that recent alerts may not have been genuine, notifying Your Protectors of that fact.

You remain responsible for activity that takes place on Your User Account before You notify Us of a suspected breach of security. After notification, We will act in accordance with this section and applicable law. If a suspected breach involves a personal data breach that is notifiable under the Digital Personal Data Protection Act, 2023, We will also notify You and the Data Protection Board of India as required.

In accordance with our Privacy Policy, We have implemented technical, administrative and physical security measures to help safeguard Your personal information and prevent unauthorised access to, use of or disclosure of that information. However, no system is completely secure: transmissions made over the Internet, and information stored on Our servers or those of third-party providers, may be vulnerable to attack. To the maximum extent permitted by law, Sakhi disclaims liability for security incidents, unauthorised access to or disclosure of Your personal information, or any unavailability, delay or failure of the Services arising from causes outside Our reasonable control. Nothing in this section excludes any right or remedy You have under mandatory provisions of applicable law.

Protectors and trusted contacts

A core feature of the Platform is the ability to add trusted contacts ("Protectors") who may receive alerts on Your instruction. You acknowledge and agree that:

1. You are solely responsible for selecting Your Protectors and for keeping Your Protector list accurate and current;
2. Before You add any person as a Protector, You should let them know that they will receive safety alerts from the Platform on their mobile number, so that they are aware and willing to respond if an alert is sent;
3. Sakhi is not responsible for the actions or inactions of any Protector, including if a Protector does not receive, does not see, or fails to act upon an alert;
4. Either party may end the Protector relationship at any time: You can remove a Protector from Your Protector list within the App, and any person who has been added as Your Protector can remove themselves as Your Protector from their own Sakhi account or by contacting support@helpsakhi.com.

SOS alerts and the Sakhi Response Hub

The Platform offers two SOS trigger behaviours:

Single press: Protector alert

When You trigger a single-press SOS, Your Protectors are alerted via SMS and via an in-App notification, sharing Your location and the time of the alert. No other party is notified on a single press.

Double press: escalated SOS

When You trigger a double-press SOS, the following sequence is initiated:

• Your Protectors are alerted immediately via SMS and an in-App notification. Your Protectors receive Your location at the time of the alert and, for the next 24 (twenty-four) hours, continuous location updates so that they can locate and assist You.
• The alert is simultaneously routed to the Sakhi Response Hub, where an automated verification system confirms whether the SOS was initiated by You before any further escalation occurs.
• Once the SOS is verified, an alert is sent to the police via SMS and, where supported, an automated voice call is also placed to the police. Other Sakhi users in Your immediate vicinity ("Nearby Sakhi Users") are alerted via SMS and in-App notification so that they may offer help if it is safe for them to do so.

Verification by the Sakhi Response Hub is automated and is carried out on a best-effort basis. Sakhi does not guarantee that verification or escalation will occur within any specific time, or at all. The Sakhi Response Hub does not itself provide rescue, medical or law-enforcement services. Nearby Sakhi Users are private individuals; they are not Sakhi employees, security personnel or emergency responders, and they have no obligation to respond.

By using the double-press SOS feature, You consent to Sakhi sharing Your continuous location with Your Protectors for the 24 (twenty-four) hour period following the alert, and to Sakhi sharing Your location with the police and Nearby Sakhi Users on verification of the alert, in each case for the purpose of facilitating Your safety. Continuous location sharing automatically ends 24 (twenty-four) hours after the alert or earlier if You stop the alert from within the App.

Audible siren

When You trigger an SOS, whether by pressing the SOS button on Your Sakhi Wearable Device or from within the Sakhi App, an audible siren is sounded on Your Protectors' phones through the Sakhi App, so that they are alerted clearly and promptly, even if their phone is on silent or set aside. A Protector may acknowledge or silence the siren from within the App.

Responsible use of SOS

You agree that You shall not trigger an SOS alert in the absence of a genuine safety concern, and shall not use the SOS feature for testing on the live system in a manner that could mislead a Protector, the Sakhi Response Hub, the police, Nearby Sakhi Users or any emergency service. Where the Platform offers a dedicated test mode, You should use that mode for any practice or familiarisation. Misuse of the SOS feature may result in suspension or termination of Your access to the Platform and may attract legal consequences under applicable law, including the Bharatiya Nyaya Sanhita, 2023.

Safety insights and risk indicators

The Platform may show You safety insights, area-level risk indicators and route suggestions ("Safety Intelligence"). Safety Intelligence is indicative only and is provided as general guidance to support Your own judgement. You should not rely on Safety Intelligence as the sole basis for any decision affecting Your safety or that of others.

Ownership of Platform and Content

All rights, title and interest in and to the Platform, including all software and code that comprises and operates the Platform, and all text, photographs, images, illustrations, graphics, audio, video and audio-video clips, designs and other materials provided through the Platform (collectively, "Content"), are owned by, or licensed to, Sakhi. The Platform is protected under trademark, service mark, trade dress, copyright, patent, trade secret and other intellectual property laws. In addition, the entire Content of the Platform is, and shall be deemed to be, owned by Sakhi, including the copyright in the selection, coordination, arrangement and enhancement of the Content.

We grant You a limited, revocable, non-transferable, non-exclusive and non-sublicensable right to access and view the Content on the Platform, solely for Your own personal, non-commercial use of the Services, and only in the manner that the Platform makes the Content available to You. This right does not include any right to download, copy, save, store, reproduce, modify, adapt, translate, distribute, publicly display, publicly perform, broadcast, transmit, sell, license, sublicense, mirror, frame, scrape, data-mine, train any machine-learning or artificial-intelligence model on, or otherwise exploit, the Platform or any portion of the Content, the Services, the Safety Intelligence, or the underlying software, models, datasets, code or design. Any use of automated systems (including bots, spiders, crawlers, scrapers or AI agents) to access, copy or extract any part of the Platform or the Content is strictly prohibited. This right is revocable at any time without notice and with or without cause. Nothing in these Terms shall be construed as transferring any right, title or interest in the Platform or its Content to You or anyone else, except the limited right of access expressly set forth herein.

Third-party content

Some of the information available through the Platform, such as safety articles, helpline directories, awareness material, or content provided by partner non-profits, researchers or expert contributors, may be authored or supplied by third parties. Wherever practical, the source of such third-party material is identified. We include third-party material for Your interest and convenience only. Sakhi does not endorse the views of third-party contributors, and we do not warrant or represent that such material is current, accurate, complete or reliable. You should verify important information independently before relying on it.

Trademarks

The trademarks, service marks and logos used or displayed on the Platform ("Trademarks") are registered and unregistered trademarks of Sakhi, its affiliates or third parties. You may not use any Trademarks displayed on the Platform without the prior express written permission of Sakhi or the trademark owner.

Links to third-party services and websites

The Platform connects to or links out to a number of third-party services and websites, for example, the Razorpay payment gateway, mobile app stores (Google Play and Apple App Store), SMS and communications providers, mapping and location-service providers, government emergency services such as 112, helpline directories, partner non-profit pages, and Sakhi's own pages on social-media platforms such as Instagram and LinkedIn.

We do not control, and are not responsible for evaluating, the products, services, content, availability or policies of these third parties. The inclusion of a link or integration with a third-party service does not imply our endorsement of that service, and Your use of it is governed by that third party's own terms and privacy policy, which You should review before using the service. We are not responsible for any loss arising from Your use of a third-party service.

Disclaimers

You acknowledge that the information on the Platform is provided "as is" and for general information only. You should not rely on this information as a substitute for, nor does it replace, professional advice from the appropriate authorities or professionals. If You have any concern or question about Your safety, You should always consult law enforcement and other appropriate professionals or authorities. Do not disregard, avoid or delay obtaining safety, legal or medical advice from the appropriate professional because of something You may have read on the Platform. The use of any information provided on the Platform is solely at Your own risk.

Disclaimer of warranties

In plain terms, this section says that You use the Platform at Your own risk and that, except where the law says otherwise, we do not give legal promises about how the Platform will work.

Specifically, and to the fullest extent permitted by law, Sakhi, its affiliates, and their respective directors, officers, employees, agents, licensors and service providers do not promise or warrant that:

• The Platform is suitable for any particular purpose, or that it is fit, of merchantable quality, or non-infringing;
• Any Content, Service or Safety Intelligence is accurate, complete, current, relevant or reliable;
• The Platform will be available without interruption, on time, error-free, or secure;
• Alerts will always be delivered, that location data will be accurate at all times, or that the Sakhi Wearable Device will function in every situation;
• The Platform will be free of viruses, malware or other harmful code introduced by third parties;
• Our servers or systems will not be subject to unauthorised access, errors or omissions.

The Platform is provided on an "as is" and "as available" basis. You are responsible for using Your own judgement when relying on anything the Platform tells You. Nothing in this section excludes or limits any right or remedy You have under mandatory provisions of Indian consumer law, including the Consumer Protection Act, 2019.

Limitation of liability

Nothing in these Terms excludes or limits any liability that cannot, under applicable law, be excluded or limited, including liability under mandatory provisions of the Consumer Protection Act, 2019 or for death or personal injury caused by our negligence.

Indemnity

You agree to defend, indemnify and hold harmless Sakhi, its officers, directors, employees and agents, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to reasonable attorneys' fees) arising from: (i) Your use of and access to the Content, Services and Platform; (ii) Your violation of any of these Terms; (iii) Your violation of any third-party right, including without limitation any copyright, property or privacy right (including a Protector's privacy rights); or (iv) any claim that content submitted by You caused damage to a third party. This defence and indemnification obligation will survive these Terms and Your use of the Services and Platform.

Subscription terms

Certain Services may be made available through subscription plans ("Subscriptions") on a recurring basis. Unless stated otherwise at the time of purchase, Subscriptions renew automatically at the end of each billing period, and the applicable fee is charged to Your selected payment method, until You cancel.

You may cancel Your Subscription at any time through the App or by contacting support@helpsakhi.com. Cancellation stops future renewals. On cancellation, You will be issued a pro-rata refund for the unused portion of Your current billing period, calculated from the date Your cancellation request is received and processed. If a Sakhi Wearable Device is sold bundled with an introductory period of App access, that period forms part of the Device purchase and is not separately refundable.

Pricing

We strive to provide accurate product and pricing information; however, errors may occur. We cannot confirm the price of a product or service until You make the order. If a product or service is listed at an incorrect price or with incorrect information due to any technical error, we shall have the right, at our sole discretion, to refuse or cancel any order placed for that product or service, unless the product has already been delivered or the service has already been availed by You. In the event that an item is wrongly priced, we may, at our discretion, either contact You for instructions or cancel Your order and notify You of such cancellation. In the event we are unable to deliver the product to You on time or at all, You will be notified by e-mail and Your order may be automatically cancelled due to unavailability of the product, or at Your instructions due to failure to deliver the product within the expected delivery time. We shall not be liable to pay any damages in such an event owing to the cancellation of the order or the delay in delivery.

In the event we accept Your order, the same shall be debited to Your credit card, debit card or other selected payment instrument, and notified to You by email that the payment has been processed. Payment may be processed prior to dispatch of the product You have ordered. If we have to cancel the order after we have processed the payment, the said amount will be reversed to Your selected payment instrument. You agree to pay all fees and applicable taxes incurred by You or anyone using a User Account registered to You. We may revise the pricing for the goods and services offered through the Services at any time, and may also revise or cease to make available any product or service at any time.

Payments

All payments for any product or service purchased through the Platform shall be made by using the payment gateway linked with the Platform. By initiating the payment through any of the available modes, You hereby represent and warrant that You have the authority to use such payment mode and have sufficient funds to complete the transaction. By providing such details, You represent, warrant and covenant that: (i) You are legally authorised to provide such details; (ii) You are legally authorised to make payments using such details; and (iii) such action does not violate the terms and conditions applicable to Your use of such details, or applicable law.

You agree and acknowledge that we may use the services of a third-party payment gateway provider for the collection of fees, payments and the purchase price of products or services. You must provide the third-party payment provider with valid payment information (Visa, MasterCard, UPI, net-banking or other modes accepted by the payment provider). The third-party payment gateway provider may collect certain personal and financial information such as card details, name, address and phone number, and You have no objection to this data being collected, stored and processed, and You consent to sharing this data for such purposes.

You acknowledge and agree that we do not operate, own or control the payment gateway and only facilitate the third-party payment gateway for processing of payment. You agree and acknowledge that we shall not be liable or responsible for any activity or consequence due to misuse of any information that occurs as a result of the payment gateway provider's operations.

It is Your responsibility to promptly provide us with any contact or billing information changes or updates (including phone number and email address). Any billing or order-related discrepancy must be notified to us within fifteen (15) days of the payment. If it is not brought to our attention within such period, You agree to waive Your right to dispute such discrepancy.

Cancellation policy

Sakhi Wearable Device

You may cancel Your Sakhi Wearable Device order under the following conditions:

• Before dispatch: You may cancel Your order at no extra cost within twenty-four (24) hours of placing the order, provided the product has not yet been dispatched. We will issue a full refund of the amount paid by You.
• After dispatch: Once the Sakhi Wearable Device has been dispatched, the order cannot be cancelled. If You refuse delivery, the order will be treated as a post-delivery return and is subject to the Return Policy below.

You can track Your order status under the 'Orders' section of Your profile on the Platform, or via the link sent to Your mobile number. You can initiate a cancellation request by reaching out to support@helpsakhi.com. Upon successful pre-dispatch cancellation, we process the refund within seven (7) to ten (10) business days. Any amount due will be credited to the original payment mode used for the transaction.

Subscriptions

Cancellation of Subscriptions is governed by the 'Subscription terms' section above, and entitles You to a pro-rata refund for the unused portion of Your current billing period.

Return policy

Sakhi Wearable Device

The Sakhi Wearable Device is a personal-use safety product that is worn on the body. For reasons of hygiene and the personal nature of the product, we do not accept returns of the Sakhi Wearable Device after delivery, and no refund will be issued post-delivery, except where the product is found to be defective in accordance with the Warranty section below.

If the product or package delivered has any physical damage, is missing parts, differs from what was ordered based on the product description on our Platform, or is defective on arrival, You must contact us within forty-eight (48) hours from the time of delivery at support@helpsakhi.com. On verification of such report, we may, at our discretion and in accordance with applicable law, repair, replace or refund the product. Where We accept such a return:

• The product must be kept in its original condition;
• You must provide the original invoice or sale receipt;
• The original outer box, packaging and accessories (in manufacturer packaging) must be returned with the product;
• Any bundled or free items received with the product must be returned as well.

Returns will not be accepted if:

• The product has been used (beyond the limited check required to identify the defect), the serial number has been tampered with, or the product has been altered in any other way;
• You fail to report the issue within the forty-eight (48) hour window stated above;
• The product is returned without its original packaging, accessories or bundled items;
• The product was personalised, customised or laser-engraved at Your request.

For products that develop a defect after the 48 (forty-eight) hour damage-reporting window, please refer to the Warranty section below.

Refund policy

Pre-dispatch cancellations

On a valid pre-dispatch cancellation of a Sakhi Wearable Device order, we process the refund within seven (7) to ten (10) business days. The amount is credited to the original payment mode used for the transaction.

Post-delivery returns

As stated in the Return Policy above, the Sakhi Wearable Device is not eligible for return or refund after delivery, except where the product is found to be defective and the issue is reported within the prescribed window. In such cases, we will, at our discretion and in accordance with applicable law, repair, replace or refund the product.

Subscription cancellations

On cancellation of a Subscription, we will refund the pro-rata amount for the unused portion of Your current billing period, calculated from the date Your cancellation request is received and processed. The refund is credited to the original payment mode within seven (7) to ten (10) business days.

Warranty

Warranty coverage

The Sakhi Wearable Device is covered by a warranty for a period of 12 (twelve) months from the date of delivery. The warranty covers defects in materials or functionality arising under normal use of the product. If a qualifying defect is found during the warranty period, We will provide repair or replacement services within a reasonable time, free of charge.

Warranty exclusions

This warranty does not cover:

• Damage caused by accident, abuse, misuse or negligence;
• Damage caused by unauthorised repair, modification, alteration or opening of the device;
• Battery exhaustion or natural battery degradation over time;
• Water leakage, liquid ingress or damage caused by exposure beyond the product's stated water and dust ingress rating;
• Damage caused by natural disasters, including floods, fires, lightning or earthquakes;
• Damage caused by connecting the product to any device or accessory not suitable for use with it;
• Normal wear and tear, including cosmetic damage that does not affect the functioning of the device.

Warranty claim procedure

If You need to make a warranty claim, please follow these steps:

• Contact Sakhi at support@helpsakhi.com with Your order details, a description of the issue and, where possible, photographs or a short video of the defect.
• On request, return the product to the address We provide, in safe and adequate packaging.
• We will inspect the product. On verification of a qualifying defect, We will, at Our discretion, repair or replace the product.

Limitation of liability under this warranty

Our liability under this warranty is limited to the repair or replacement of the product as described above. We are not liable for any incidental or consequential loss or damage, including loss of use, loss of profits or loss of data, except to the extent such liability cannot be excluded under applicable law, including the Consumer Protection Act, 2019. This warranty is valid only in India.

Shipping

Packaging

Our products are packaged using quality materials and techniques to support safe delivery of the product to Your address.

Shipments

For orders with multiple products, delivery may be made in multiple shipments. Delivery typically takes up to seven (7) business days from the date of order placement, depending on the delivery location.

Delivery timelines

Delivery timelines are estimates and are not guaranteed. Risk in the Sakhi Wearable Device passes to You on delivery. Your order may be cancelled due to unavailability of the ordered product, or at Your instructions if the product cannot be delivered. The Company shall not be liable for any damage or loss, either direct or indirect, owing to such cancellation or delay.

Tracking

Upon dispatch, You will receive updates with the order number and tracking details on Your preferred communication channels, such as SMS, email or WhatsApp. You can track Your order status under the 'Orders' section of Your profile on our Platform, or via the link sent to Your mobile number.

Changes to these Terms

As we add new features and functionality to the Platform, we may need to update or revise these Terms. We therefore reserve the right to update or revise these Terms at any time and without prior notice, by posting the revised version on the Platform. These changes will be effective as of the date we post the revised version on the Platform. Your use of the Platform following any such change constitutes Your consent to the terms of the revised Terms. For this reason, it is important to review these Terms regularly. You may access the current version of these Terms at any time on our Website or App.

Your feedback and submissions

We welcome Your comments, feedback, suggestions, submissions, posts, ideas and other communications regarding the Platform and the information and services we make available through the Platform (collectively, "Feedback"). The Feedback You provide to us through the Platform will be and remain our exclusive property. Your submission of Feedback will constitute an assignment to us of all worldwide rights, title and interest in Your Feedback, including all copyrights and other intellectual property rights in Your Feedback. We will be entitled to reduce to practice, exploit, make, use, copy, disclose, display or perform publicly, distribute, improve and modify any Feedback You submit for any purpose whatsoever, without restriction and without compensating You in any way. For this reason, we ask that You not send us any Feedback that You do not wish to assign to us.

Customer support and chat

Customer support, including any in-App chat or AI-assistant feature, is provided to help You with Platform-related queries and general safety guidance. You shall not use abusive or derogatory language, and shall not post any objectionable information that is unlawful, threatening, defamatory or obscene, while using such functionality. In the event You use abusive language or post objectionable information, we reserve the right to suspend the support service and/or block Your access to and usage of the Platform, at any time with or without notice. Sakhi and its representatives are not responsible for any delay caused in attending to, or replying to, any query via chat. We may store any communications with You for future reference, including for training, safety review and dispute resolution, and You may not have the right to access such information at any future date except as provided in our Privacy Policy or applicable law.

Where Your interaction is with an AI-assisted feature, You acknowledge that responses may be inaccurate or incomplete, and must not be relied upon as professional, legal, medical or emergency advice.

Termination

We may terminate Your access or use of the Platform at any time if:

• You have violated these Terms in any manner whatsoever;
• We determine, in our sole discretion, that You have used the Platform in a prohibited manner or otherwise do not comply with any of the provisions of these Terms;
• You have violated any applicable law or any governmental or regulatory authority requires us to do so;
• Information provided by You on the App or Website is found to be incorrect, untrue or misleading;
• You have violated any of our guidelines or policies;
• On receipt of regular complaints or adverse feedback against You. We reserve the right to determine what shall constitute regular complaints or adverse feedback; or
• You are found to be involved in activities that may have an adverse impact on the reputation of Sakhi, or that may put us in a bad light.

On termination, Your right to use the Services ends. Provisions of these Terms which by their nature should survive termination, including provisions on Ownership, Disclaimers, Limitation of Liability, Indemnity, Governing Law and Dispute Resolution, and any payment obligations accrued prior to termination, shall continue to apply. Data handling on termination is described in our Privacy Policy.

Force majeure

Sakhi shall not be liable for any delay or failure to perform resulting from causes outside the reasonable control of Sakhi, including without limitation any failure to perform hereunder due to unforeseen circumstances such as acts of God, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, earthquakes, storms, pandemics, accidents, strikes, internet interruption, denial-of-service attack, hacking, or shortages of transportation facilities, fuel, energy, labour or materials.

Modification and discontinuation

We reserve the right to discontinue or modify the Platform, or any part of it, at any time without prior notice.

Linking

You may link to our Website, provided You do so in a way that is legal and fair. You acknowledge and agree that You will not link the Website, App or Services to any site containing any inappropriate, profane, defamatory, infringing, obscene, indecent or unlawful topic, name, material or information, or that violates any intellectual property, proprietary, privacy or publicity right. You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link from any website that is not owned by You. Our Website, App or Services must not be framed on any other site, nor may You create a link to any part of our Platform other than the home page of our Website.

You further agree that You shall not connect, link, integrate, feed or otherwise make the Platform, the Content, the Services or the Safety Intelligence available to, or for the benefit of, any third-party large language model, generative AI system or other artificial-intelligence service (including, without limitation, OpenAI ChatGPT, Anthropic Claude, Google Gemini, Meta Llama, Microsoft Copilot, Perplexity, or any similar service), whether for inference, training, fine-tuning, embedding, retrieval-augmented generation, or any other purpose, without our prior express written permission.

Any violation of this section may, in our sole discretion, result in immediate termination of Your use of and access to the Platform and Services. Linked sites are in no way under the control of Sakhi and we shall not be responsible for the contents of any linked site, including any link contained in the linked site or any changes or updates to the linked site. The Website and App provide outbound links only as a convenience, and the inclusion of any link does not imply endorsement by us or any association with its operators or owners.

Waiver

Our failure at any time to require performance of any provision of these Terms or to exercise any right provided for herein or under law shall not be deemed a waiver of such provision or such right. All waivers must be in writing. Unless the written waiver contains an express statement to the contrary, no waiver by any of us of any breach of any provision of these Terms, or of any right provided for herein, shall be construed as a waiver of any continuing or succeeding breach of such provision, a waiver of the provision itself, or a waiver of any right under these Terms.

Severability

If any provision of these Terms is held by a court of competent jurisdiction to be contrary to law, such provision shall be changed and interpreted so as to best accomplish the objectives of the original provision to the fullest extent allowed by law, and the remaining provisions of these Terms shall remain in full force and effect.

Governing law and dispute resolution

These Terms shall be governed by and construed in accordance with the laws of India.

We aim to provide a smooth experience for our users and encourage You to reach out to our support team at support@helpsakhi.com to resolve any concern. In the event of any dispute, claim or disagreement arising out of or relating to these Terms, the parties shall first attempt to resolve it amicably through mutual discussion within thirty (30) days of written notice.

If the dispute is not resolved within this period, it shall be referred to arbitration in accordance with the Arbitration and Conciliation Act, 1996. The arbitration shall be conducted by a sole arbitrator appointed mutually by the parties. If the parties are unable to agree, the arbitrator shall be appointed in accordance with the said Act. The seat and venue of arbitration shall be Chandigarh, India. The arbitration proceedings shall be conducted in English.

Nothing in this section shall restrict Your rights as a consumer under the Consumer Protection Act, 2019, including Your right to approach the appropriate consumer disputes redressal forum.

Grievance redressal

In accordance with the Information Technology Act, 2000 and the rules made thereunder, the Consumer Protection (E-Commerce) Rules, 2020, and the Digital Personal Data Protection Act, 2023, complaints regarding the Platform, any content on it, or the processing of personal data may be addressed to our Grievance Officer:

• Grievance Officer: Sakhi Safety AI Technologies (OPC) Private Limited
• Email: support@helpsakhi.com
• Registered office: SCF 60, Phase 2, Chandigarh Sector 55, S.A.S. Nagar (Mohali), Rupnagar 160055, Punjab, India

We will acknowledge complaints and aim to resolve them within the timelines required by applicable law.

Entire agreement

These Terms, as supplemented or amended by any applicable Privacy Notices and any other policy referenced herein, contain the entire understanding and agreement between You and us with respect to the Platform and supersede all previous communications, negotiations and agreements, whether oral, written or electronic, between You and us with respect thereto.

Questions about these Terms

If You have any questions regarding these Terms, please write to us at support@helpsakhi.com.

Privacy Policy

Sakhi Safety AI Technologies (OPC) Private Limited

Last updated: 1 June 2026

This Privacy Policy describes how Sakhi Safety AI Technologies (OPC) Private Limited ("Sakhi", "the Company", "we", "us" or "our") collects, uses, stores, shares and protects your information when you use the Sakhi website at helpsakhi.com, the Sakhi mobile application, the Sakhi wearable safety device, and all related services (together, the "Platform").

Sakhi is a women's safety platform. Because of the nature of our service, we process information that is sensitive, including your real-time location and emergency contacts. We take this responsibility seriously. This Policy explains, in plain terms, what we collect and why, and the rights you have over your information.

This Privacy Policy is published in accordance with the Digital Personal Data Protection Act, 2023 ("DPDP Act"), the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011. By accessing or using the Platform, you consent to the collection and use of your information in accordance with this Policy. If you do not agree, please do not use the Platform.

The Sakhi Platform is intended for users located in India. It is not directed at, or designed for, individuals located in the European Union or European Economic Area, and we do not knowingly offer the service to such individuals at this time.

1. Who We Are and How to Contact Us

The data fiduciary responsible for your personal data is:

• Entity: Sakhi Safety AI Technologies (OPC) Private Limited
• CIN: U62099PB2026OPC067270
• Registered office: SCF 60, Phase 2, Chandigarh Sector 55, S.A.S. Nagar (Mohali), Rupnagar 160055, Punjab
• Contact / Grievance Officer: Grievance Officer, Sakhi Safety AI Technologies (OPC) Private Limited, reachable at support@helpsakhi.com

For any question, request or complaint regarding this Policy or your personal data, you may contact our Grievance Officer at support@helpsakhi.com. We will acknowledge your complaint and aim to resolve it within the timelines required under applicable law.

2. Information We Collect

We collect only the information we need to provide a safe, reliable service. The categories of information we collect are set out below.

2.1 Information you provide to us

• Account information: your name, email address and mobile number, used to create and secure your account.
• Guardian / trusted contact information: the names and mobile numbers of the trusted contacts ("Guardians") you choose to add, so that we can send them alerts on your instruction. You are responsible for obtaining the consent of any person you add as a Guardian.
• Profile and preference information: optional details you choose to add, and your in-app settings.
• Payment information: when you purchase a device or subscription, payment is processed by our payment gateway partner (Razorpay). We receive a confirmation of the transaction and limited details such as the last digits of the instrument and transaction status; we do not store your full card or bank details on our servers.
• Support communications: information you provide when you contact us for support or raise a grievance.

2.2 Information collected automatically when you use the Platform

• Location data: with your permission, we collect your device location so that location-based safety features can function and so that, when you trigger an SOS, your location can be shared with your Guardians and, where applicable, with emergency responders. Location is central to the service; if you withhold location permission, core safety features will not work.
• SOS and safety event data: when you trigger an SOS or a safety feature is activated, we record the event, the time, your location at the time, and the alert delivery status.
• Device and connectivity data: device model, operating system, app version, IP address, device identifiers, and, for the Sakhi wearable, Bluetooth (BLE) connection status, battery level and the unique device ID.
• Usage and diagnostic data: how you interact with the app, feature usage, crash logs and performance data, used to maintain and improve the service.
• OTP / SMS verification: on Android, with your permission, the app may read incoming SMS solely to auto-fill the one-time password (OTP) used to verify your number. We do not read, store or transmit any other SMS.

2.3 Information processed by the AI companion features

The Sakhi app includes an AI-powered safety companion and chat assistant. When you interact with these features, the content of your messages and the relevant context (such as time of day and general location risk) are processed to generate a response. Sakhi may also build a personalised safety baseline from your routine patterns in order to detect unusual deviations. These features are explained further in Section 5.

2.4 Sensitive personal data

Some of the information above, in particular your precise location and the audio captured during an SOS, is sensitive. We process such data only for safety purposes, only with your consent, and we apply additional protections as described in this Policy.

3. How We Use Your Information

We use your information only for the following purposes:

• To create, secure and operate your account and the Platform;
• To deliver the core safety service, detecting an SOS trigger, sharing your location with your Guardians, and, on a double-press trigger, routing a verified alert towards emergency services;
• To operate the Sakhi Response Hub, where a trained human reviewer may verify an alert before it is escalated to emergency services (see Section 5);
• To deliver alerts and notifications by SMS, push notification and in-app messaging;
• To process payments, manage subscriptions and fulfil device orders;
• To provide customer support and respond to your requests and grievances;
• To maintain, troubleshoot, secure and improve the Platform, including analytics on aggregated and de-identified data;
• To detect, prevent and address fraud, misuse, security incidents and violations of our Terms;
• To send you service-related communications (such as security alerts and account notices);
• To send you optional updates, offers and awareness content, only where you have not opted out; you can unsubscribe at any time;
• To comply with applicable laws and to respond to lawful requests from public authorities.

We do not sell, rent or trade your personal data. We do not use your SOS data, location history or Guardian list for advertising.

4. Consent and Your Choices

We process your personal data on the basis of the consent you provide when you create an account, grant device permissions and use the Platform, and, where applicable, for the legitimate uses and legal compliance permitted under the DPDP Act.

You may withdraw your consent at any time by changing your device permissions, adjusting in-app settings, or contacting support@helpsakhi.com. Withdrawing consent will not affect processing carried out before the withdrawal. Please note that some permissions, in particular location, are essential to the safety service; if you withdraw them, the relevant features, and possibly the Platform as a whole, will not function as intended.

5. SOS Alerts, the Sakhi Response Hub and AI Features

Because these features involve sensitive data and human review, we describe them separately so you understand exactly how your information is handled.

5.1 SOS triggers

• Single press: an alert containing your location is sent to your Guardians only.
• Double press: an alert is sent to your Guardians and is also routed to the Sakhi Response Hub for verification before escalation to emergency services.
• Long press: an audible siren is activated on the device; no data is transmitted by this action alone.

5.2 The Sakhi Response Hub

When a double-press SOS is triggered, a trained reviewer at the Sakhi Response Hub may access the alert details, including your name, location and any audio captured, for the sole purpose of verifying the situation before an alert is escalated to emergency services (such as the 112 emergency response system) by SMS. Reviewers are bound by confidentiality obligations and access this data only to operate the safety service. Verification is carried out on a best-effort basis and within a target timeframe; it is not guaranteed.

5.3 AI companion and personalised safety baseline

The Sakhi AI companion processes your messages and contextual signals to provide safety guidance. Sakhi may also analyse your routine movement patterns to build a personalised baseline, so that significant deviations can be flagged as a possible safety concern. This profiling is used only for your safety. It does not by itself produce a legal or similarly significant decision about you, and a human reviewer is involved before any escalation to emergency services. You may contact us to ask questions about this processing.

6. Cookies and Similar Technologies

Our website uses cookies and similar technologies. A cookie is a small file stored on your browser or device. We use them for the categories of purpose below:

• Strictly necessary cookies: required for the website to function and to keep secure areas secure.
• Analytics / performance cookies: help us understand how visitors use the website so we can improve it.
• Functionality cookies: remember your preferences, such as language or region.

You can control or block cookies through your browser settings. If you block strictly necessary cookies, parts of the website may not function. Our mobile app does not use browser cookies but uses comparable identifiers for the purposes described in Section 2.

7. Analytics and Third-Party Tools

We use analytics tools, which may include Google Analytics and similar services, to understand usage trends and improve the Platform. These tools may collect information such as your IP address, device information and interactions with the Platform, and may store it on servers operated by the relevant provider. We configure analytics to use aggregated and de-identified data wherever possible and do not combine analytics data with your SOS or location-history data for marketing purposes.

8. How We Share Your Information

We share your information only as described below, and never sell it.

8.1 With your Guardians

When you trigger an SOS, the relevant alert information, including your location, is shared with the Guardians you have chosen.

8.2 With emergency and response services

On a verified double-press SOS, alert information may be shared with the Sakhi Response Hub and, following verification, with emergency services such as the 112 emergency response system.

8.3 With service providers (data processors)

We share limited information with trusted service providers who process it on our behalf, under contract, only for the purposes we specify. These include:

• Cloud hosting and infrastructure providers;
• SMS and communications providers, for delivering OTPs and alerts;
• Payment gateway providers, for processing payments and subscriptions;
• Mapping and location-service providers, for location and routing features;
• Analytics and diagnostics providers, as described in Section 7.

8.4 Legal and safety disclosures

We may disclose information where we believe in good faith that it is required to comply with applicable law, a court order or a lawful request from a government or law enforcement authority; to enforce our Terms; or to protect the rights, safety or property of you, other users, the public or the Company. Where we make such a disclosure, we will, where lawfully permitted, take reasonable steps to inform you.

8.5 Business transfers

If the Company is involved in a merger, acquisition, financing or sale of assets, your information may be transferred as part of that transaction, subject to the protections of this Policy.

9. Data Storage, Transfer and Retention

9.1 Storage and cross-border transfers

Your information is stored on secured cloud infrastructure. Some of our service providers may store or process data on servers located outside India. Where cross-border transfers occur, we ensure they are conducted strictly in accordance with the Digital Personal Data Protection (DPDP) Act, 2023, utilising secure transfer mechanisms and partnering only with service providers who offer appropriate administrative, technical, and physical safeguards.

9.2 Retention and erasure principle

We retain your personal data only for as long as necessary to fulfil the specific purposes for which it was collected, or to comply with applicable statutory legal obligations. Once the purpose for data collection is fulfilled or consent is withdrawn (such as when you delete your account), we initiate our data erasure process to permanently delete, de-identify, or anonymise your data across our active systems and third-party processors, subject to the retention schedules detailed below.

9.3 Indicative retention schedule

To balance your right to privacy with our operational, safety, and legal compliance requirements, we adhere to the following retention periods:

9.4 Technical execution of erasure

When data reaches the end of its retention period or when an account is fully deleted (following the 30-day cooling-off window), we remove your personal identity attributes from our active databases. Any historical, transactional, or telemetry data that we are legally required to keep is strictly isolated, encrypted, and pseudonymised (linked only to a random, non-identifiable surrogate key) to prevent it from being traced back to you.

10. How We Protect Your Information

We treat your data as an asset to be protected. We apply reasonable security practices and procedures appropriate to the sensitivity of the information, which may include encryption of data in transit and at rest, access controls, authentication, logging and staff confidentiality obligations.

However, no method of transmission or storage is completely secure. While we work hard to protect your information, we cannot guarantee absolute security. You also play an important role: keep your login credentials confidential, and notify us promptly at support@helpsakhi.com if you suspect any unauthorised access to your account.

11. Your Rights

Subject to applicable law, you have the following rights in respect of your personal data:

• Right to access: to obtain a summary of the personal data we process about you and how we process it.
• Right to correction: to have inaccurate or incomplete data corrected, completed or updated.
• Right to erasure: to request deletion of your personal data, where it is no longer needed and retention is not required by law.
• Right to withdraw consent: to withdraw consent at any time, as described in Section 4.
• Right to grievance redressal: to a readily available means of raising and resolving complaints with our Grievance Officer.
• Right to nominate: to nominate another individual to exercise your rights in the event of your death or incapacity.

To exercise any of these rights, contact support@helpsakhi.com. We may need to verify your identity before acting on a request. You also have the right to lodge a complaint with the Data Protection Board of India if you are not satisfied with our response.

You can review and update most of your account information directly within the app. Your email address is used as an account identifier and may require a verification step to change.

12. Children's Data

The Sakhi Platform is intended for users aged 18 years and above. We do not knowingly collect personal data from children. If you are below 18, please do not create an account or use the Platform without the involvement and verifiable consent of a parent or lawful guardian, as required under the DPDP Act. If we become aware that we have collected a child's data without the required consent, we will delete it. We do not carry out behavioural tracking or targeted advertising directed at children.

13. Third-Party Links and Services

The Platform may contain links to third-party websites, services or resources that we do not control. We are not responsible for the content, privacy practices or availability of these third parties. We encourage you to read the privacy policy of any third-party service before providing your information to it.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or in the law. The most current version will always be available on the Platform, with the "Last Updated" date revised accordingly. Where changes are significant, we will take reasonable steps to notify you. Your continued use of the Platform after an update means you accept the revised Policy.

15. Contact Us

If you have any questions, requests or complaints regarding this Privacy Policy or your personal data, please contact:

• Grievance Officer: Sakhi Safety AI Technologies (OPC) Private Limited
• Email: support@helpsakhi.com
• Registered office: SCF 60, Phase 2, Chandigarh Sector 55, S.A.S. Nagar (Mohali), Rupnagar 160055, Punjab